Bilingual Customer Service Representative – Spanish English – Remote in New York

TeleTech Holdings, Inc.; New York (NY); Remote; Full time

Job summary

Join a dynamic and inclusive organization as a Bilingual Customer Service Representative where your passion for helping others will shine. In this remote role, you will handle escalated customer calls, ensuring their experience is exceptional. With a starting wage of $19.92 and opportunities for performance bonuses, you will be supported in your professional development and have access to a comprehensive benefits package. Become part of a global team that values diversity and empowers individuals to contribute their unique perspectives while making customers happy every day.

Benefits

PTO

Tuition Reimbursement

Health and Wellness Incentives

Performance Bonus Opportunities

Qualifications

• At least 1 year of customer service experience required.
• Excellent written and verbal communication skills in Spanish-English.

Responsibilities

• Answer incoming communications from customers and resolve their issues.
• Conduct research to provide answers and improve customer experience.

Skills

Customer Service

Spanish-English Communication

Problem Solving

Research Skills

Education

High School Diploma or Equivalent

Tools

Webcam

High-Speed Internet Connection

Job description

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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative – Spanish-English working remotely in New York State, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• At least 1 year of customer service experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Great written and verbal communication skills in Spanish-English
• High speed internet connection (>25mbps). A hardwired connection to your home router is recommended.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $19.92 plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Team Leader. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.