Bilingual Customer Service Representative

TEKsystems; Rosemont (IL); On-site; USD 57,308,000 - 60,201,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Paid time off

Job summary

TEKsystems in Rosemont, IL seeks a Bilingual Customer Service professional to support the contact center. The role handles inbound/outbound calls and emails, delivering exceptional service in a fast-paced environment.

You will research inquiries across multiple systems while maintaining quality standards. Responsibilities include handling caller requests promptly, building rapport, and assisting with various tasks.

Qualifications

• Customer-focused mindset and dedication to providing exceptional service to employees
• Accepts accountability
• Outstanding effective and service-focused communication skills both verbal and written

Responsibilities

• Provide superior customer experience via incoming telephone calls in a fast-paced, high-volume environment
• Assume ownership and timely handling of caller requests in a professional manner
• Build rapport and respond to customers in a compassionate, respectful, and timely way
• Navigate multiple systems to research, analyze, and resolve inquiries
• Maintain performance and quality standards
• Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience
• Learn basic concepts of personal lines insurance principles and products
• Collaborate with team members to ensure positive customer experience
• Work 40 hours per week on scheduled shift between 7am-8pm CST, with overtime and weekends as needed
• Assist with special requests and complete additional tasks as assigned

Skills

Customer service

Call center

Voluntary benefits

Insurance companies

Spanish bilingual

Banking

Medical

Job description

Description

The Bilingual Customer Service role supports the contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment demonstrate attention to detail excel in communication and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition assisting with functions that include but is not limited to:

Responsibilities

• Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment

• Assume ownership and timeliness in handling callers requests in an efficient accurate and professional manner

• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments

• Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries

• Maintain performance and quality standards

• Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience

• Ability to learn the basic concepts of personal lines insurance principles and products offered to our customers

• Work collaboratively with team members and business partners to provide a positive customer experience for our caller

• Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST work overtime and weekends as needed

-Assist with special requests as needed

• Complete additional tasks and other projects/duties as assigned

Skills

customer services, call center, voluntary benefits, insurance companies, spanish bilingual, banking, medical

Top Skills Details

customer services,call center,voluntary benefits,insurance companies

Additional Skills & Qualifications

SOFT SKILLS:

• Customer- focused mindset and dedication to providing exceptional service to employees

• Accepts accountability

• Outstanding effective and service focused communication skills both verbal and written

Job Type & Location

This is a Contract position based out of Rosemont, IL.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rosemont,IL.

Application Deadline

This position is anticipated to close on Oct 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.