Customer Service Representative

TEKsystems; Milwaukee (WI); Remote; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

Critical Illness

Retirement plan

Pre-tax contributions

Life Insurance

Disability insurance

Transportation benefits

Employee Assistance Program

Time Off

Job summary

TEKsystems is seeking a remote contract-to-hire associate in Milwaukee, WI to handle retirement-related inquiries. You will manage 25-50 daily calls from customers and partners, using Salesforce and multiple applications with strong phone empathy.

Candidates should have customer service or call center experience, preferably in life/retirement benefits, plus the ability to navigate several systems and provide clear information.

Qualifications

• Customer service experience in retail/service industries preferred.
• Call center and life/retirement/benefits experience preferred.
• Strong soft skills for phone relationships, empathy, and handling escalated calls.

Responsibilities

• Take 25-50 calls per day on retirement questions and assistance.
• Handle calls from financial partners, agents, and customers.
• Address inquiries on new business applications, in-force policy questions, and product information.
• Use Salesforce and other systems daily; pivot between programs.

Skills

Customer service

Empathy

Phone etiquette

Salesforce

Multi-tasking

Tools

Salesforce

Job description

Description

Daily Duties

• Will take 25-50 calls per day pertaining to Retirement questions and assistance.
• Will take calls from financial partners, agents, and customers.
• Take inquiries on new business applications, in-force policy questions transactions, product information, information on rates, services issues, etc.
• This role will require basic computer skills and the ability to pivot between multiple computer programs. This role will use Salesforce and other homegrown systems on a daily basis.

Looking for candidates with customer service, retail, service industry experience. Call center and previous life/retirement/benefits experience preferred.

Candidates must have the soft skills needed for the role - the ability to build a relationship over the phone, demonstrate empathy, and handle tough/escalated phone calls. Around 4 calls a day are escalated to senior management. These phone calls are calls regarding retirement funds and have an overall financial impact. Some calls escalated include beneficiary questions and issues as well.

Job Type & Location

This is a Contract to Hire position based out of Milwaukee, WI.

Pay And Benefits

The pay range for this position is $21.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness
• Accident, and Hospital 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA) Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.