Bilingual Customer Service Representative

Ateeca Inc; Quincy (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Ateeca Inc. is seeking a customer service professional to handle a high-volume inquiry flow. The role requires a diploma or GED with several years of relevant experience and strong English and/or Spanish communication skills.

Candidates who are bilingual and familiar with MBTA operations are a plus. The position may require flexibility across shifts, including weekends, with proficiency in standard office software such as Word and Excel.

Qualifications

• High school diploma or GED with 3 years in high-volume customer service.
• Strong organizational, time management, analytical and multi-tasking skills.
• Excellent customer service, conflict resolution, reading, writing, speaking and comprehension in English and/or Spanish.
• Be available to work shifts Mon-Fri 6:15AM–8:00PM and Sat-Sun 8:00AM–4:00PM.
• Proficient with Word, Excel, or Database Applications.

Skills

Customer service

Organizational skills

Time management

Problem solving

Multi-tasking

Bilingual English/Spanish

Education

Associate's degree

Tools

Word

Excel

Database applications

Job description

• A high school diploma or GED with three (3) years’ experience in customer service responding to high call volume of customer inquiries.
• Effective organizational, time management, analytical and multi-tasking skills.
• Strong personal and problem-solving skills, to be informative, patient, tactful, diplomatic, respectful, unbiased, and ethical.
• Excellent customer service, conflict resolution, reading, writing, speaking and comprehension skills in English and /or Spanish.
• Be available to work shifts Monday-Friday, between the hours of 6:15AM-8:00PM and Saturday-Sunday, 8:00AM-4:00PM.
• Ability to use Word, Excel, or Database Applications.

Substitutions

• An associate’s degree from an accredited institution with one (1) year related service.

Preferred Experience and Skills

• Previous experience in a call center environment.
• Candidates with bilingual and/or multi-lingual skills.
• Knowledge of the MBTA system and experience riding the MBTA a plus.