Bilingual Customer Service Representative

Sanabria & Associates, PLLC; Miami (FL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401(k)

Vacation Time

Sick time

Paid Federal Holidays Off

Paid Birthday and Work Anniversary off

Life Insurance

Pay Range: $19 - $21 per hour

Job summary

Sanabria & Associates, PLLC is a rapidly expanding law firm with offices in Maryland, Virginia & Florida. We seek a Customer Service Representative to provide administrative support, manage high-volume calls, scheduling, and client intake in a dynamic legal environment.

The role requires bilingual (Spanish/English) skills, a high school diploma, prior customer service experience, and strong organizational abilities. Weekend availability and computer literacy are required.

Qualifications

• High school diploma or equivalent.
• Bilingual – fluent in Spanish and English.
• Prior customer service experience.
• Proficient in spreadsheet applications and word processing.
• Strong administrative and organizational skills.
• Efficient communication skills.
• Ability to meet deadlines.

Responsibilities

• Provide administrative assistance to the company.
• Handle all incoming mail and high-volume calls.
• Assist in scheduling all attorney calendars.
• Greet and assist walk-in clients with completing consultation forms.
• Organize and file legal documents.
• Take payments.
• Detail-oriented and interpersonal skills.
• Handle client payments/invoices.
• Other duties as requested.

Skills

Bilingual: Spanish/English

Weekend availability

Administrative skills

Communication skills

Deadline oriented

Education

High school diploma or equivalent

Tools

Spreadsheet software

Word processing

Job description

CUSTOMER SERVICE REPRESENTATIVE

Are you looking to increase your personal and professional development in an educational and exciting environment? Have you joined the legal field to assist immigrants in need? Consider applying to Sanabria & Associates, PLLC!
Sanabria & Associates, PLLC is a rapidly expanding law firm with offices in Maryland, Virginia & Florida. In this law firm, there are many opportunities to enhance your leadership skills, work ethic, and it allows you to work with a team who acknowledges your hard work.

Responsibilities

• Provide administrative assistance to the company
• Handle all incoming mail and high-volume calls
• Assist in scheduling all attorney calendars
• Greet and assist walk-in clients with completing consultation forms
• Organize and file legal documents
• Take payments
• Detail-oriented and interpersonal skills
• Handle client payments/invoices
• Other duties as requested

Requirements

• Open to work weekends as needed
• High school diploma or equivalent
• Bilingual - Fluent in Spanish and English
• Prior Customer Service experience
• Must be computer literate and proficient in spreadsheet applications and word processing
• Strong administrative and organizational skills
• Efficient communication skills
• Ability to meet deadlines

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k)
• Vacation Time
• Sick time
• Paid Federal Holidays Off
• Paid Birthday and Work Anniversary off
• Life Insurance
• Pay Range: $19 - $21 per hour