Bilingual Customer Service Representative

Sanabria & Associates, PLLC; Orlando (FL); On-site; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401(k)

Vacation Time

Sick time

Paid Federal Holidays Off

Paid Birthday and Work Anniversary off

Paid Parking

Life Insurance

Job summary

Sanabria & Associates, PLLC is hiring a Customer Service Representative in Florida. The role focuses on administrative support, handling high-volume calls, scheduling attorney calendars, and greeting clients. Bilingual Spanish/English ability is required.

The position also involves processing payments, organizing documents, and maintaining accurate records. The candidate should be customer-focused, detail-oriented, and capable of meeting deadlines in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Prior customer service experience is preferred.
• Must be computer literate and proficient in spreadsheet applications and word processing.
• Strong administrative and organizational skills are essential.
• Excellent communication skills and ability to meet deadlines are required.

Responsibilities

• Provide administrative assistance to the company.
• Handle all incoming mail and high-volume calls.
• Assist in scheduling all attorney calendars.
• Greet and assist walk-in clients with completing consultation forms.
• Organize and file legal documents.
• Take payments and manage client invoices.
• Demonstrate detail-orientation and interpersonal skills.
• Perform additional duties as requested.

Skills

Customer service

Bilingual Spanish/English

Communication

Organizational skills

Time management

Computer literacy

Spreadsheet and word processing

Education

High school diploma

Tools

MS Excel

MS Word

Job description

Description

CUSTOMER SERVICE REPRESENTATIVE Are you looking to increase your personal and professional development in an educational and exciting environment? Have you joined the legal field to assist immigrants in need? Consider applying to Sanabria & Associates, PLLC! Sanabria & Associates, PLLC is a rapidly expanding law firm with offices in Maryland, DC, Virginia & Florida. In this law firm, there are many opportunities to enhance your leadership skills, work ethic, and it allows you to work with a team who acknowledges your hard work.

Responsibilities

• Provide administrative assistance to the company


• Handle all incoming mail and high-volume calls


• Assist in scheduling all attorney calendars


• Greet and assist walk-in clients with completing consultation forms


• Organize and file legal documents


• Take payments


• Detail-oriented and interpersonal skills


• Handle client payments/invoices


• Other duties as requested

Requirements

• Open to work weekends as needed


• High school diploma or equivalent


• Bilingual - Fluent in Spanish and English


• Prior Customer Service experience


• Must be computer literate and proficient in spreadsheet applications and word processing


• Strong administrative and organizational skills


• Efficient communication skills


• Ability to meet deadlines

Benefits

• Health Insurance


• Vision Insurance


• Dental Insurance


• 401(k)


• Vacation Time


• Sick time


• Paid Federal Holidays Off


• Paid Birthday and Work Anniversary off


• Paid Parking


• Life Insurance


• Pay Range: $19 - $21 per hour