Bilingual Customer Service Representative

Staffmark Group; Kansas City (MO); On-site; USD 14,774 - 21,042; Full time

Job summary

Staffmark Group in Kansas City, MO is seeking a bilingual Customer Service Representative to handle inbound and outbound calls, emails and chats, and resolve questions, orders and issues with a friendly, can-do attitude.

You will document interactions in the system, stay current on product knowledge, and escalate complex issues as needed. A high school diploma or GED and Spanish/English bilingualism are required; this is an on-site role with hourly pay of $13.

Qualifications

• High school diploma or GED required.
• Bilingual (Spanish/English) required.

Responsibilities

• Do inbound and outbound calls and assist customers with questions, orders, and issues.
• Handle emails and live chats with a helpful, can-do attitude.
• Troubleshoot problems and find fast, friendly solutions.
• Document all customer interactions clearly and accurately in the system.
• Stay up to date on product knowledge, services, and system updates.
• Escalate complex issues to supervisors when needed.
• Follow up on customer concerns to ensure satisfaction.
• Meet daily performance goals for call volume, resolution time, and quality.
• Collaborate with teammates to keep things running smoothly.
• Represent the company with professionalism and positivity-every time.

Skills

Bilingual communication

Customer service

Phone support

Email/chat support

Documentation

Education

High school diploma or GED

Tools

CRM software

Job description

Now hiring Bilingual Customer Service Representative

Kansas city , MO

$13.00 per hour

Turn "Como puedo ayudarte?" Into a Career Move

Responsibilities:

• Do inbound and outbound calls and assist customers with questions, orders, and issues
• Handle emails and live chats with a helpful, can-do attitude
• Troubleshoot problems and find fast, friendly solutions
• Document all customer interactions clearly and accurately in the system
• Stay up to date on product knowledge, services, and system updates
• Escalate complex issues to supervisors when needed
• Follow up on customer concerns to ensure satisfaction
• Meet daily performance goals for call volume, resolution time, and quality
• Collaborate with teammates to keep things running smoothly
• Represent the company with professionalism and positivity-every time

Requirements:

• High school diploma or GED required
• Bilingual (Spanish/English) required - you'll