Bilingual Customer Service Representative

Dexian; Irving (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Dexian seeks a contingent customer service support associate to help with low‑complexity initiatives, review basic policies, and provide information to client personnel. You will receive supervisor direction and operate within defined parameters while developing understanding of customer service processes.

Responsibilities include call routing during the pilot, triaging leads to dedicated sales consultants, prioritizing Spanish-speaking needs, and maintaining manual reporting since automation is

Qualifications

• 6+ months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through work or training, military experience, or education.
• Bilingual Spanish is a plus.

Responsibilities

• Assist with low complexity initiatives within Customer Service.
• Review basic or tactical issues, policies, or procedures with quickly obtainable answers.
• Provide information to client personnel in Customer Service.
• Perform call routing and triage to ensure proper handling of leads and requests.
• Route confirmed leads to dedicated sales consultants.
• Prioritize language needs via Spanish-speaking CS agents as needed.
• Maintain manual reporting since CRV does not currently support campaign setup for monitoring.

Skills

Customer Service Experience

Financial Services

Contact Center

Spanish language (Bilingual)

Job description

In this contingent resource assignment, you may: Participate in or provide support for low complexity initiatives within Customer Service. Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Customer Service. Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements. Provide information to client personnel in Customer Service. Required Qualifications: 6+ months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

Bilingual Spanish is a plus

• Call routing:
• During the pilot we’ll prioritize routing retail leads, a higher incidence of which don’t ultimately get confirmed, to triage agents when available, as well as DIB upon launch
• Triage agents will attempt to contact the customer to confirm business need
• Triage agents will route confirmed leads to dedicated sales consultants
• We will prioritize language needs via Spanish Speaking CS agents as needed
• Reporting: manual tracking as CRV does not currently support campaign setup for monitoring