Bilingual Customer Service Representative - Spanish-English

TTEC; McClellan Place (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Bilingual Customer Service Representative, where your passion for helping others can shine. This remote role offers the chance to make a significant impact on customer experiences by providing compassionate support and quick resolutions. With a starting wage of $17.96 per hour, you will be part of a diverse and inclusive team that values your contributions. Enjoy ongoing training, professional development, and a supportive community as you grow your career in customer service. If you thrive in a fast-paced environment and are eager to learn, this opportunity is perfect for you.

Benefits

PTO

Tuition reimbursement

Health and wellness incentives

Qualifications

• At least 1 year of call center experience.
• Excellent written and verbal communication skills in Spanish and English.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to resolve customer issues.

Skills

Bilingual communication (Spanish-English)

Customer service

Computer proficiency

Education

High school diploma or equivalent

Job description

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative - (Spanish-English) working remotely in Sacramento, CA, you'll be part of bringing humanity to business. #experienceTTEC

This position requires residence within 50 miles of Sacramento, CA.

What You'll be Doing

Do you have a passion for helping others and providing peace of mind? Whether it's getting quick answers for customers, consulting on products with compassion, or resolving issues with a smile, you'll make the difference between an average and an exceptional customer experience.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to resolve customer issues

What You Bring to the Role

• At least 1 year of call center experience
• High school diploma or equivalent
• Product or service knowledge
• Excellent written and verbal communication skills in Spanish and English
• Computer proficiency
• High-speed internet (>15 Mbps) may be required for some programs

What You Can Expect

• Support for your career and professional development
• An inclusive culture and community-oriented organization
• A global team of curious lifelong learners guided by our values
• Starting wage at $17.96 per hour
• Benefits such as PTO, tuition reimbursement, health and wellness incentives depending on your role

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

More About Your Role

We provide the skills and support needed for your success, from training to ongoing coaching and free courses. Your caring and supportive nature are your greatest assets in helping customers. Our community is here for you as a global family.

You'll report to a Team Lead and contribute to the customer experience and team success.

About TTEC

Since 1982, we've helped companies build engaging, profitable customer experiences through our blend of humanity and technology. We serve iconic and hypergrowth brands worldwide, communicating with millions daily. These experiences start with you.

We are proud to be an equal opportunity employer committed to diversity and inclusion, reflecting the communities we serve and fostering a respectful, authentic workplace.