Customer Service Representative

RTO One; Tennessee; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

In-office role

Ongoing training

Job summary

6AM City, LLC is seeking a dedicated customer service representative to assist customers over the phone, answer questions about accounts, and resolve issues in a fast-paced in-office environment.

You'll work with teammates, document interactions, and follow procedures to maintain accurate records while delivering an outstanding customer experience. Bilingual Spanish is a plus, and opportunities for growth are offered.

Qualifications

• Previous customer service, call center, or retail experience preferred.
• Strong communication and active listening skills.
• Positive attitude with a genuine desire to help customers.
• Ability to stay organized and manage multiple tasks.
• High school diploma or equivalent; bilingual Spanish a plus.

Responsibilities

• Assist customers over the phone with questions about accounts, payments, products and services.
• Provide friendly, professional support while resolving concerns and finding solutions.
• Help customers understand rental agreements, payment options, and account status.
• Process account updates, payments, and service requests accurately.
• Document customer interactions to ensure accurate records.
• Collaborate with teammates to provide timely, consistent service.
• Follow policies and procedures while delivering an outstanding customer experience.
• Meet quality and performance expectations in a fast-paced, team-oriented environment.

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

Bilingual Spanish

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Description

If you enjoy helping people, solving problems, and creating positive customer experiences, we'd love to have you on our team.

What You'll Do

• Assist customers over the phone with questions about their accounts, payments, products, and services.
• Provide friendly, professional support while resolving customer concerns and finding the best solutions.
• Help customers understand their rental agreements, payment options, and account status.
• Process account updates, payments, and service requests accurately.
• Document customer interactions in our system to ensure accurate records.
• Collaborate with teammates to provide timely, consistent service.
• Follow company policies and procedures while delivering an outstanding customer experience.
• Meet quality and performance expectations in a fast-paced, team-oriented environment.

What We're Looking For

• Previous customer service, call center, retail, or office experience is preferred.
• Strong communication and active listening skills.
• A positive attitude with a genuine desire to help customers.
• Excellent problem-solving and conflict-resolution abilities.
• Comfortable using computers and learning multiple software systems.
• Ability to stay organized and manage multiple tasks.
• High school diploma or equivalent required; bilingual (Spanish) is a plus.

What You'll Get

• Full-time, stable in-office position
• Competitive pay and opportunities for advancement
• A supportive, team-focused work environment
• Ongoing training and professional development
• The opportunity to make a meaningful impact by helping customers every day