Bilingual Customer Service Representative

Fencing-Supply-Group-Acquisition-LLC; Florida; On-site; USD 36,000 - 54,000; Full time

Job summary

Fencing Supply Group Acquisition LLC in Florida is seeking a Customer Service/ISR to serve as the primary contact for high-volume B2B clients, providing product information, quotes, and service support. You will own day-to-day relationships, coordinate orders across multiple centers, process invoices and returns, and collaborate with sales reps to resolve issues and drive new business.

Proficiency in English/Spanish and QuickBooks knowledge is preferred to ensure accurate records and smooth

Qualifications

• 1–3 years of QC or manufacturing experience (fencing or metal fabrication preferred).
• Ability to read blueprints, specifications, and inspection criteria.
• Proficient in data collection, statistics, and problem-solving tools.
• Strong communication and organizational skills.
• Bilingual required: English/Spanish.
• QuickBooks knowledge helpful.

Responsibilities

• Own day-to-day relationship with high-volume B2B customers and coordinate orders with assigned sales reps.
• Track multi-service-center orders with multiple SKUs and delivery dates across several sites.
• Consult with customers to provide product information or resolve complaints.
• Prepare quotes, promote solutions and services, process orders, invoicing, and returns.
• Record customer interactions or transactions; maintain a complete history of inquiries, complaints, and actions.
• Resolve service or billing complaints by exchanges, refunds, or bill adjustments.
• Compare disputed merchandise with original requisitions and prepare invoices for returns.
• Contact customers to respond to inquiries or notify them of claim outcomes.
• Identify and qualify leads with prospects and drive sales through the pipeline.
• Develop bids and relationships with trading partners to stay informed about upcoming opportunities.
• Stay knowledgeable about changes in the company’s B2B infrastructures.
• Handle UPS shipping, material receiving, inventory cycle counts, and order processing.

Skills

Blueprints reading

Data analysis

Communication

Bilingual EN/ES

QuickBooks

Statistics

Job description

Description

Position Summary:

The Customer Service/ISR for access control and gate products is responsible for providing customer interface and offers various services, solutions, support, and information to build trust, confidence, and long-term business. The Customer Service/ISR Representative is the primary internal customer point of contact for service, product information, and customer complaints.

Responsibilities:

• Primary owner of day-to-day relationship with high-volume B-2-B customers, ensuring timely and accurate fulfillment of orders. Coordinates all activities with clients with their assigned sales representatives and keeps sales reps abreast of any issues, opportunities, and developments.
• Tracks and manages larger, multi-service-center orders with multiple SKUs and delivery points over several dates-advocates for the customer to internal operations leaders.
• Consult with customers to provide information about products or services, cancel accounts, or obtain details of complaints.
• Prepare quotes, promote solutions and services, process orders, arrange invoices, invoicing, and process product returns. Acts as an internal sales representative to smaller customers.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, comments, and actions.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Contact customers to respond to inquiries or notify them of claim investigation results or any planned adjustments.
• Interacts with prospects to identify appropriate contacts and qualify and drive leads through the sales pipeline.
• Suggest new or additional services or products to customers based on their needs; identify and close other purchases of products and services by customers' communities.
• Prospects qualify and generate sales within the company’s established trading partners. Develop requests for bids and develops relationships such that Pro Access Systems is informed about upcoming RFBs timely.
• Remains knowledgeable and up-to-date on changes and developments in the company’s B2B infrastructures
• UPS Shipping
• Material receiving
• Inventory Cycle Counts
• Order processing experience

Requirements

Qualifications

• 1-3 years of QC or manufacturing experience (fencing or metal fabrication preferred).
• Ability to read blueprints, specifications, and inspection criteria.
• Proficient in data collection, basic statistics, and problem-solving tools.
• Strong communication and organizational skills
• Bilingual required: English/Spanish
• QuickBooks Knowledge helpful