Bilingual Pool Technical Service Representative, 1st Shift

Jobtailor

Arizona

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Jobtailor in the United States (Arizona) seeks a bilingual service specialist for pool equipment support. You will act as the main contact for inquiries, diagnose issues, and guide customers and field techs through setup, operation, maintenance, and repair.

You will schedule visits, manage parts orders and warranties, and maintain CRM/ERP records while coordinating with production, engineering, shipping, quality, and sales. Ongoing training ensures up-to-date product knowledge.

Qualifications

Bilingual English/Spanish required for daily communication with customers and teams.
Background in technical field work in pool industry or similar field.
Proficient in Microsoft Office (Word, Excel, Outlook).
Experience with CRM and ERP systems; Salesforce preferred.
Strong organizational skills and ability to manage multiple priorities.
Able to multi-task across several software applications.

Responsibilities

Serve as the primary contact for equipment inquiries, troubleshooting, and service support.
Diagnose equipment issues using technical docs, system data, and customer input.
Assist customers and field technicians with setup, operation, maintenance, and repair guidance.
Schedule or support service visits and follow up on open cases to resolution.
Process parts orders, warranty claims, returns, and service documentation as required.
Communicate clearly with customers regarding status, timelines, and next steps.
Collaborate with internal teams to resolve issues (production, engineering, shipping, quality, sales).
Maintain accurate documentation within CRM and ERP systems.
Participate in ongoing technical and product training to stay current.

Skills

Bilingual English/Spanish

Technical Field Work Experience

Proficiency in Microsoft Office

CRM and ERP Systems Experience

Strong Organizational Skills

Multitasking

Ability to use multiple software apps

Tools

Salesforce

CRM Systems

ERP Systems

Microsoft Office

Job description

Serve as the primary contact for equipment-related inquiries, troubleshooting, and service support within our Pool Division
Diagnose equipment issues using technical documentation, system data, and customer input
Assist customers and field technicians with setup, operation, maintenance, and repair guidance
Schedule or supporting service visits and follow up on open service cases to resolution
Process parts orders, warranty claims, returns (RMAs), and service documentation as required
Communicate clearly with customers regarding service status, timelines, and next steps
Collaborate with internal teams including production, engineering, shipping, quality, and sales to resolve issues
Maintain accurate and timely documentation within CRM and ERP system
Participate in ongoing technical and product training to stay current on equipment updates and procedures

Requirements

Bilingual (English/Spanish) is required
A background in technical field work in the Pool industry or a similar field is required
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience working with CRM and ERP systems (Salesforce preferred)
Strong organizational skills with the ability to manage multiple priorities effectively
Must be able to multi-task, have great computer skills, and be able to work within several different software applications at once

Core Competencies

Demonstrates expertise in equipment troubleshooting and service support within the Pool industry, with strong organizational skills to manage multiple priorities and effective communication with customers and internal teams.

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