Bilingual Customer Service Representative

InnoSource; Columbus (OH); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid training

Hybrid work schedule

Job summary

InnoSource in Columbus, OH is hiring an entry-level Customer Service Specialist to join a nationwide insurance provider with growth opportunities. You will build relationships with customers across the U.S., handle complex inquiries, and guide financial decisions in a supportive hybrid work environment.

No licensing is required, a Bachelor's degree is preferred, and bilingual English/Spanish skills are essential.

Qualifications

• Bachelor’s degree preferred.
• 1-2 years customer service experience preferred.
• No licensing required.
• Bilingual in Spanish and English.
• Willing to work hybrid in Columbus, OH area.
• Competitive starting pay: $20/hour.
• 4 weeks paid training.
• Full-time, Mon-Fri 8:00am–8:00pm EST.

Responsibilities

• Build relationships with customers across the U.S.
• Handle complex inquiries and guide decisions.
• Collaborate with team through daily meetings.
• Provide exceptional customer service.

Skills

Strong communication skills

Bilingual Spanish/English

Education

Bachelor's Degree

Job description

Are you ready to launch your career with a nationally recognized insurance company that offers unlimited growth opportunities? Join our award-winning team, consistently ranked among the \"Best Employers\" for several years. If you are a driven individual with strong communication skills and a passion for career advancement, this is the perfect opportunity for you!

Why Join Us?

• Dynamic Work Environment: Enjoy a fantastic Monday through Friday schedule in a collaborative and supportive culture.
• Growth Opportunities: This entry-level position is a gateway to numerous advancement opportunities within our prestigious corporation.
• Comprehensive Training: Benefit from our renowned training program, where you'll learn everything you need to succeed—no prior experience required!
• Hybrid Flexibility: Embrace a hybrid role with 2 days in the office and 3 days from home, while staying connected to the Columbus, OH area. Candidates must reside in Ohio and commute to the Columbus, OH office twice a week. Out-of-State applicants will not be considered for the position.

** Must be comfortable being hybrid in the Columbus office 2 days/week**

Key Responsibilities

As a Customer Service Specialist, your day will include:

• Building Relationships: Provide exceptional customer service while building meaningful relationships with customers across the U.S.
• Solving Complex Inquiries: Assist customers with a variety of complex questions, from financial matters to general insurance queries.
• Guiding Decision-Making: Play a pivotal role in helping customers make informed decisions about their financial needs.
• Collaborating and Succeeding: Support team success through daily meetings and strong cooperation.

Education & Experience

• Bachelor's Degree Ideal
• Customer Service Experience: 1-2 years preferred in customer service (Call center experience is a plus!)
• No Licensing Needed: No prior licensing or insurance experience required.
• Career Ambition: A strong desire to build and advance your career.
• Fluency: Ability to speak, read, write both in Spanish and in English
• Competitive Starting Pay: $20.00/hour
• Comprehensive Benefits: Medical, Dental, and Life Insurance benefits
• Rapid Advancement: Opportunities for pay increases within your first year
• Paid Training: Enjoy 4 weeks of paid training
• Stable Schedule: Full-time, set schedule within Monday to Friday, 8:00 am to 8:00 pm EST

#ENGTP