Bilingual Customer Service Representative

JBT Corporation; Apex (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Job summary

JBT Corporation in Apex, NC is seeking a bilingual Customer Service Representative (CSR) to support our team. The CSR will respond to inquiries about part numbers, pricing, and availability, and will enter International and Domestic orders into an ERP system with required documents.

The role requires handling RMAs, coordinating with Sales and Technical Service, and providing timely status updates to customers while using export documentation for international shipments.

Qualifications

• High School Degree.
• Bilingual Spanish/English required; Portuguese a plus.
• Strong communication skills including oral and written.
• Familiar with Salesforce Email to Case.
• Proficient with Microsoft Excel, Word, and Teams.
• Team player with ability to multi-task in a fast-paced environment.

Responsibilities

• Enter customer orders into the ERP system and ensure accuracy.
• Respond to inquiries for part numbers, pricing, and availability.
• Coordinate with Sales and Technical Service to support customers.
• Provide timely information on order status and changes.
• Handle RMAs and resolve customer issues or conflicts.
• Process export documents for international shipments.

Job description

JBT Corporation

Job Category

Customer Service

Overview

TIPPER TIE is a worldwide supplier of processing and clip packaging machines. Our product range includes fine cutters for emulsified products and a complete line of clippers from tabletop models to fully automated.

Description

Our organization is currently seeking a Bilingual Customer Service Representative (CSR) in Apex, NC to support our Customer Service Team. The CSR is responsible for responding to internal and external customer inquiries for part numbers, pricing, and availability upon request. This role will also enter International and Domestic Customer orders into an ERP system and processes necessary documents.

Responsibilities

• Customer Service Representative (CSR) is responsible for entering orders into computerized order entry system.
• Interacts with other internal departments providing additional support to promote sales, report technical problems, hasten financial collections, and expedite orders to customers.
• Provides useful information to all departments on customer facing interactions.
• Answers general questions from Customers about our products.
• Works closely with Sales and Technical Service or other departments.
• Handles troubleshooting and conflict resolution activities from customers, co-workers or from within the group.
• Issues Return Material Authorizations (RMAs) as requested.
• Receives incoming telephone calls and e-mail requests from Tipper Tie customers and processing orders for all product offering.
• Ensures all customers have accurate and timely information on order status and/or changes.
• Well-versed in using export documentation for international shipments.

Qualifications

• High School Degree.
• Bilingual Spanish/English speaking is required. Portuguese a plus.
• Familiar with Salesforce Email to Case.
• 1-2 years’ experience working in a Customer Service capacity, preferably in a manufacturing environment.
• Strong communication skills including excellent oral and written communication skills.
• Knowledgeable in Microsoft Excel, Word, and Teams.
• Proven team player with a strong team work ethic.
• Team player able to work effectively in a team fostered multi-tasking environment.
• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment.
• Superior capacity for understanding new ideas and concepts quickly.

BENEFITS

• JBT Corporation offers the growth potential of a company with a developing technology that is unique in its field, plus frequent company-sponsored events and a competitive benefits package that includes medical, dental and vision coverage and 401(k) plan.

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org

You may also call Megan Centers at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.