Field Service Technician

JBT Marel; Stratford (WI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Comprehensive health benefits from day one

Matched 401(k) plan

Diversity and Inclusion initiatives

Job summary

JBT Marel in Stratford, Wisconsin, seeks a skilled Service Technician to provide on-site technical support and ensure equipment functionality. You will perform welding, troubleshoot issues, and maintain excellent customer relations. The role offers comprehensive benefits from day one, including medical and dental coverage.

The ideal candidate should have strong technical skills, particularly in TIG and MIG welding, and must possess effective communication abilities to engage with clients. This position requires travel to customer sites as necessary.

Qualifications

• Strong knowledge of welding techniques and equipment maintenance.
• Ability to perform safety assessments and troubleshoot machinery.
• Excellent communication skills for customer interaction.

Responsibilities

• Provide on-site technical support to customers.
• Perform Hazard Safety Assessments prior to each job.
• Troubleshoot malfunctioning equipment and provide solutions.
• Instruct customer operators on safe operation and maintenance.

Skills

Technical Support

Welding (TIG and MIG)

Blueprint Reading

Customer Relationship Management

Machinery Troubleshooting

Job description

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food. This guides our vision of being the global leader in food and beverage technology. By harnessing the full power of JBT Marel, we partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

Opportunity

At JBT Marel,

Duties/Responsibilities

• Provide on-site technical support to customers ensuring all equipment sold is functioning properly and is in good repair.
• Perform Hazard Safety Assessments prior to each job.
• Listen and respond to customer needs/requests; then provide “value added” effective solution and/or support.
• Welds TIG and MIG techniques to quality standards.
• Completes all necessary paperwork and quality checks for team associates
• Work closely with Manager, Customer Care Representatives and Sales personnel to ensure we maintain good communications/relationships with the customer.
• Sets up welding equipment for various welding types.
• Reads and understands blueprints for the selection of materials, measurements and weld types; and performs work to specified tolerances.
• Handles raw materials and prepare material for fabrication.
• Uses hand tools for the manufacturing of customer orders.
• When required, grinds and polishes steel according to customer requirements as well as quality standards.
• Ability to locate finish specifications on blueprints and perform finishing work to specified tolerances.
• Complete understanding of all material and weld finishes, as well as the process to achieve them.
• Trouble‑shoot malfunctioning equipment and provide an effective solution.
• Completes all time and expense reporting weekly.
• Complies with all A&B and Customer safety/housekeeping/compliance policies and guidelines.
• Order/deliver parts to customer as needed.
• Manage equipment repairs/overhaul so that performance will be to JBT Marel and Customer standards and time schedules.
• Instruct and train customer operators and mechanics on safe operation and maintenance of equipment.
• Perform final inspections on rebuilt/repaired equipment.
• Travels to customer sites as need (must have valid driver’s license).
• Generate timely/accurate call reports and report problem areas or needed improvements on all equipment.
• Perform courtesy visits to customers to review installed equipment, discuss equipment performance with the customer, any changes/optimizations that they would like, and to identify opportunities for service work and new equipment sales and/or installation work when needed.
• When not performing Service Technician duties, will perform other field service work or work within plants as assigned.
• Performs other duties as assigned by Manager

Benefits

JBT Corporation offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short‑term and long‑term disability, family leave, vision coverage, and a matched 401(k) plan.

Commitment to Diversity

Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Use of Technology in Our Hiring Process

JBT Marel uses technology‑assisted tools, including artificial intelligence (AI), to support the review of applications. These tools help our recruiting teams identify skills and experience relevant to the role based on job‑related criteria. All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent and inclusive hiring practices globally.

Equal Opportunity Employment

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844‑286‑4524.