Bilingual Customer Service Representative

CGS Federal (Contact Government Services); Albuquerque (NM); On-site; USD 31,000 - 41,000; Full time

Job summary

Join a forward-thinking company as a Bilingual Customer Service Representative, where you'll support a large Federal agency's customer service initiatives. This role involves assisting the public with housing and FHA mortgage inquiries while utilizing a knowledge base to provide accurate information. You'll thrive in a collaborative environment that values innovation and professional growth. With a commitment to enhancing government services, this position offers a dynamic opportunity to make a difference while enjoying a comprehensive benefits package. If you're passionate about customer service and eager to contribute to government innovation, this is the perfect role for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Flexible Spending Account

Paid Time Off

State/Federal Holidays

Qualifications

• Bilingual in English and Spanish required.
• 2+ years of customer service experience preferred.

Responsibilities

• Respond to calls and emails regarding housing and FHA mortgages.
• Document communications in the database.

Skills

Bilingual (English and Spanish)

Customer Service

Communication Skills

Time Management

Keyboarding Proficiency

Education

High School Diploma or GED

Tools

Content Management System

Job description

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CGS Federal (Contact Government Services) provided pay range

This range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$31,546.67/yr - $40,560.00/yr

Employment Type: Full Time , Entry Level

Department: Customer Service

CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

• Reply to calls and emails from the public on housing and FHA mortgages
• Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests
• Document your communications in our database
  
  
  
  
  

Qualifications:

• Bilingual and fully fluent in English and Spanish (both written and verbal)
• High School diploma or General Educational Development (GED) certificate
• Minimum of two (2) years of customer service, call center, or contact center work history
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
  
  
  
  
  

Ideally, you will also have:

• Ability to follow policies, procedures, and regulations
• Ability to navigate a content management system, other applications and related web sites
• Strong written and verbal communication skills
• Excellent customer service, dependability and time management skills
• Keyboarding proficiency of at least 40 words per minute
• Call Center (omnichannel) background a plus
  
  
  
  
  

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays
  
  
  
  
  

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Phone: [phone]

Email: [e-mail]

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality, Food and Beverage Services, and Retail

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