Bilingual Customer Service Representative

CGS; Albuquerque (NM); On-site; USD 31,000 - 41,000; Full time

Job summary

An innovative firm is seeking a Bilingual Customer Service Representative to support a significant customer service initiative for a Federal agency. This role involves responding to inquiries about housing and FHA mortgages, utilizing a knowledge base to provide accurate information, and documenting communications effectively. The company fosters a collaborative environment and values professional growth, offering a comprehensive benefits package including health, dental, and vision coverage. Join a team dedicated to enhancing government services through technology and exceptional customer support.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Flexible Spending Account

Qualifications

• Minimum of two years in customer service or call center.
• Ability to obtain a Public Trust Security clearance.

Responsibilities

• Respond to calls and emails regarding housing and FHA mortgages.
• Document communications in the database.

Skills

Bilingual (English and Spanish)

Customer Service

Time Management

Keyboarding Proficiency

Communication Skills

Education

High School Diploma or GED

Tools

Content Management System

Job description

Bilingual Customer Service Representative

Employment Type: Full Time , Entry Level

Department: Customer Service

CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation,appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

- Reply to calls and emails from the public on housing and FHA mortgages.

- Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.

- Document your communications in our database.

Qualifications:

-Bilingual and fully fluent in English and Spanish (both written and verbal)

-High School diploma or General Educational Development (GED) certificate

-Minimum of two (2) years of customer service, call center, or contact center work history.

-Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Ideally, you will also have:

- Ability to follow policies, procedures, and regulations.

- Ability to navigate a content management system, other applications and related web sites.

- Strong written and verbal communication skills.

- Excellent customer service, dependability and time management skills.

- Keyboarding proficiency of at least 40 words per minute.

- Call Center (omnichannel) background a plus.

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

- Health, Dental, and Vision

- Life Insurance

- 401k

- Flexible Spending Account (Health, Dependent Care, and Commuter)

- Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Phone:[phone]

Email:[e-mail]

$31,546.67 - $40,560 a year