Bilingual Customer Service Rep (Spanish) – Hybrid Role

GAINSCO Auto Insurance; Richardson (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical & dental insurance

Vision insurance

Life insurance

Disability insurance

401K with company match

PTO + holidays

Job summary

GAINSCO Auto Insurance is seeking a Customer Service Representative to join a hybrid team in Richardson, TX. You will handle inbound calls from policyholders and agents, resolve inquiries, process policy changes and payments, and strive for first-call resolution with accurate information and courteous service.

The role requires a high school diploma and 2+ years in a call center or insurance environment, with strong communication skills and the ability to work both independently and as part of a

Qualifications

• High School diploma or equivalent required.
• Minimum 2 years call center experience or 2+ years insurance sales/service experience.
• Strong interpersonal and communication skills; empathy and problem-solving abilities.

Responsibilities

• Receive inbound calls from customers and agents.
• Assist agents in the Independent Agent channel and handle inquiries.
• Handle policy inquiries, billing, payments, policy changes and reinstatements.
• Aim for first-call resolution with accurate guidance and documentation.

Skills

Interpersonal skills

Call center experience

Empathy

Problem solving

Team player

Education

High School Diploma or Equivalent

Job description

GAINSCO Auto Insurance is seeking a Customer Service Representative to join a hybrid team in Richardson, TX. You will handle inbound calls from policyholders and agents, resolve inquiries, process policy changes and payments, and strive for first-call resolution with accurate information and courteous service.

The role requires a high school diploma and 2+ years in a call center or insurance environment, with strong communication skills and the ability to work both independently and as part of a