Bilingual Customer Service Rep – Loans

LoanMax Title Loans; Kerrville (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

6 paid holidays

Paid vacation

Paid on-the-job training

Full-time schedule

Career growth opportunities

Medical, dental, vision, and other aid

Job summary

LoanStar Title Loans in Kerrville, TX is hiring a Customer Service Representative (Bilingual Preferred). The role involves assisting borrowers, evaluating vehicles, managing loans and payments, and maintaining communications with customers about their accounts.

Some duties include courtesy calls and strict adherence to company policies. The position offers full-time in-store work with a schedule Mon-Fri 10:00 AM – 6:00 PM and rotating Saturdays 9:00 AM – 2:00 PM, with Sundays off.

Qualifications

• Must have strong communication skills and a positive attitude.
• Detail-oriented and organized with accuracy in data entry.
• Bilingual preferred but not required; English and Spanish (if applicable) are valued.
• Full-time in-store schedule and adherence to company policies and procedures.

Responsibilities

• Provide exceptional in-person and phone-based customer service.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Bilingual preferred

Education

High school diploma or equivalent

Job description

LoanStar Title Loans in Kerrville, TX is hiring a Customer Service Representative (Bilingual Preferred). The role involves assisting borrowers, evaluating vehicles, managing loans and payments, and maintaining communications with customers about their accounts.

Some duties include courtesy calls and strict adherence to company policies. The position offers full-time in-store work with a schedule Mon-Fri 10:00 AM – 6:00 PM and rotating Saturdays 9:00 AM – 2:00 PM, with Sundays off.