In-Store Loan CS Pro - Full-Time + Training

LoanStar Title Loans; Kerrville (TX); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

6 paid holidays

Paid vacation

On-the-job training

Benefits after 91st day

Job summary

LoanStar Title Loans in Kerrville, TX is hiring a Customer Service Representative to assist borrowers and customers with loan questions, vehicle evaluations, and payment processing. You will maintain proactive communication with customers and ensure policy compliance, delivering honest, respectful service.

The role focuses on in-store customer interactions, data entry, and timely account management, with opportunities for training and growth within a busy retail finance environment.

Qualifications

• Must be able to work full-time schedule listed above
• Excellent communication skills and customer service mindset
• Bilingual preferred but not required

Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

Skills

Excellent communication skills

Positive attitude

Detail oriented

Bilingual (preferred)

Education

High school diploma or equivalent

Job description

LoanStar Title Loans in Kerrville, TX is hiring a Customer Service Representative to assist borrowers and customers with loan questions, vehicle evaluations, and payment processing. You will maintain proactive communication with customers and ensure policy compliance, delivering honest, respectful service.

The role focuses on in-store customer interactions, data entry, and timely account management, with opportunities for training and growth within a busy retail finance environment.