In-Store Loan Customer Service Specialist

LoanStar Title Loans; Abilene (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

6 paid holidays

Paid vacation

On-the-job training

Health benefits

Job summary

LoanStar Title Loans is seeking a Customer Service Rep to handle in-store and phone inquiries, guide customers through loan products, and manage accounts with accuracy. The role emphasizes compliant procedures, courtesy communication, and timely payment processing.

The position is full-time and based in-store, offering standard benefits and opportunities for training. Prior customer service experience is welcome but not mandatory, with training provided.

Qualifications

• Excellent communication skills are required to assist customers and borrowers.
• Positive attitude and strong work ethic help in a fast-paced store environment.
• Detail-oriented and organized approach ensures accurate record-keeping and payments.
• Computer and data entry experience supports handling loan accounts efficiently.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Excellent communication

Positive attitude

Detail-oriented

Organized

Education

High school diploma or equivalent

Tools

Computer

Data entry

Job description

LoanStar Title Loans is seeking a Customer Service Rep to handle in-store and phone inquiries, guide customers through loan products, and manage accounts with accuracy. The role emphasizes compliant procedures, courtesy communication, and timely payment processing.

The position is full-time and based in-store, offering standard benefits and opportunities for training. Prior customer service experience is welcome but not mandatory, with training provided.