Customer Service Rep

LoanMax Title Loans; Kerrville (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

6 paid holidays

Paid vacation

Paid on-the-job training

Full-time schedule

Career growth opportunities

Medical, dental, vision, and other aid

Job summary

LoanStar Title Loans in Kerrville, TX is hiring a Customer Service Representative (Bilingual Preferred). The role involves assisting borrowers, evaluating vehicles, managing loans and payments, and maintaining communications with customers about their accounts.

Some duties include courtesy calls and strict adherence to company policies. The position offers full-time in-store work with a schedule Mon-Fri 10:00 AM – 6:00 PM and rotating Saturdays 9:00 AM – 2:00 PM, with Sundays off.

Qualifications

• Must have strong communication skills and a positive attitude.
• Detail-oriented and organized with accuracy in data entry.
• Bilingual preferred but not required; English and Spanish (if applicable) are valued.
• Full-time in-store schedule and adherence to company policies and procedures.

Responsibilities

• Provide exceptional in-person and phone-based customer service.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Bilingual preferred

Education

High school diploma or equivalent

Job description

Customer Service Representative (Bilingual Preferred)

LoanStar Title Loans
625 Main Street Kerrville, TX 78028

Pay Range

$15.00 per hour
Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed.

Schedule

Full-Time in store position
Monday - Friday: 10:00 AM - 6:00 PM
Rotating Saturdays: 9:00 AM - 2:00 PM
Never work on Sundays

About the Position

Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures.

Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect.

Key Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

What We Offer

• Competitive pay
• 6 paid holidays
• Paid vacation
• Paid on-the-job training
• Full-time, stable work schedule
• Career growth opportunities
• Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.

Qualifications

General

• Must be able to work full-time schedule listed above
• Positive attitude and strong work ethic
• Excellent communication skills
• Detail-oriented and organized

• Bilingual preferred but not required

Education

High school diploma or equivalent required

Experience

• Previous customer service experience preferred but not required
• Computer and data entry experience preferred but not required

Personal Attributes

We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.

About LoanStar Title Loans

LoanStar Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.

Additional Requirements

• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.

Equal Opportunity Employer

LoanStar Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.