Bilingual Customer Service Rep – Insurance Growth Team

Navinjiwnani; New Jersey; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

License Reimbursement

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Navin Jiwnani - State Farm Agent in Greenbrook is seeking a Customer Service Representative to deliver exceptional service to our community. You will greet customers, answer inquiries, process policy changes, and coordinate with the agent team to meet client needs.

Ideal candidates have prior State Farm office experience, strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Bilingual Spanish is required to serve our diverse local clientele.

Qualifications

• Prior experience working in a State Farm office.
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Bilingual Spanish required
• Pre-licensed required

Responsibilities

• Greet customers warmly in person and over the phone, directing inquiries to the appropriate team members.
• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Forward claims to the appropriate claims department for further handling, with empathy and understanding.
• Maintain accurate records of customer interactions.
• Provide excellent customer service, including timely follow-up to ensure customer needs are met.

Skills

Communication and interpersonal skills

Detail-oriented

Multitask

Job description

Navin Jiwnani - State Farm Agent in Greenbrook is seeking a Customer Service Representative to deliver exceptional service to our community. You will greet customers, answer inquiries, process policy changes, and coordinate with the agent team to meet client needs.

Ideal candidates have prior State Farm office experience, strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Bilingual Spanish is required to serve our diverse local clientele.