Bilingual Customer Service Rep — Help & Equipment Support

U-Haul; Richmond (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation

Sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Descount on Apple products

Job summary

U-Haul in Richmond, VA is seeking a Customer Service Representative to be the face of our service team, assisting customers with rentals and equipment needs. You will use U-Scan technology, inspect equipment, and work with a friendly team to ensure smooth operations and customer satisfaction.

The role requires a valid driver's license and strong communication skills, with on-the-job education and opportunities for advancement. Join us and contribute to a dynamic, customer-focused environment.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license and clean driving record.
• Excellent communication and customer service skills.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers, and inspect equipment on the lot.
• Prepare rental invoices and accept equipment returned from rental.

Skills

Customer service

Team player

Communication skills

Education

High school diploma or equivalent

Tools

Forklift operation

Job description

U-Haul in Richmond, VA is seeking a Customer Service Representative to be the face of our service team, assisting customers with rentals and equipment needs. You will use U-Scan technology, inspect equipment, and work with a friendly team to ensure smooth operations and customer satisfaction.

The role requires a valid driver's license and strong communication skills, with on-the-job education and opportunities for advancement. Join us and contribute to a dynamic, customer-focused environment.