Bilingual Customer Service Rep – English/Spanish Tech Support

Rising Star Recruiting & Staffing; Poteet (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Rising Star Recruiting & Staffing is seeking a Bilingual Call Center Customer Service Representative to join our team in Texas. You will assist customers by providing product and service information and resolving technical issues, while maintaining excellent service standards.

Responsibilities include handling inquiries and complaints, providing product details, troubleshooting issues, documenting interactions, and building a knowledge base of evolving products and services.

Qualifications

• Previous experience in customer service or related fields.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.
• Bilingual English and Spanish required.

Responsibilities

• Handle customer inquiries and complaints
• Provide product & service information with clarity
• Troubleshoot and resolve product issues
• Document and update customer records
• Develop and maintain a knowledge base of products and services
• Inbound call handling and addressing inquiries or concerns

Skills

Customer service

Rapport building

Multitasking

Communication

Bilingual English/Spanish

Job description

Rising Star Recruiting & Staffing is seeking a Bilingual Call Center Customer Service Representative to join our team in Texas. You will assist customers by providing product and service information and resolving technical issues, while maintaining excellent service standards.

Responsibilities include handling inquiries and complaints, providing product details, troubleshooting issues, documenting interactions, and building a knowledge base of evolving products and services.