Bilingual Logistics CSR – Mandarin

Total Quality Logistics; Newburgh (IN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health, Dental and Vision coverage

401(k) with company match

Tuition reimbursement up to $5,000/year

Employee referral bonus opportunities

Recognized as a top company to work for

Job summary

A logistics company is seeking a Customer Service Coordinator - Bilingual (Mandarin) in Newburgh, IN. Responsibilities include managing administrative tasks, coordinating shipments, and providing exceptional customer service. The ideal candidate should have a strong work ethic and fluency in both English and Mandarin, with at least 1 year of customer service experience. This full-time role offers benefits like health coverage and tuition reimbursement.

Qualifications

• 1+ year customer service experience preferred.
• Fluent in English and Mandarin.
• Strong verbal communication skills – face to face and over the phone.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s).
• Document and manage all tasks in our internal systems.
• Schedule appointments and help coordinate shipments from pickup to delivery.
• Help resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.
• Support with billing and payment processing as needed.

Skills

Bilingual in English and Mandarin

Customer service experience

Strong verbal communication skills

Microsoft Office proficiency

Strong work ethic

Job description

A logistics company is seeking a Customer Service Coordinator - Bilingual (Mandarin) in Newburgh, IN. Responsibilities include managing administrative tasks, coordinating shipments, and providing exceptional customer service. The ideal candidate should have a strong work ethic and fluency in both English and Mandarin, with at least 1 year of customer service experience. This full-time role offers benefits like health coverage and tuition reimbursement.