Bilingual Customer Service Pro (Spanish/English)

Sherwin-Williams; Dundalk (MD); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Time off & leaves

Retirement benefits

Job summary

Sherwin-Williams in Dundalk, MD is hiring a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions and recommend products. You will strive for high customer satisfaction while meeting store sales goals.

The role requires lifting up to 50–70 lbs, ability to work evenings/weekends, and being legally authorized to work in the United States. The position includes health benefits, generous time away from work, and opportunities to grow with a

Qualifications

• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to retrieve material from shelves and lift up to 50 lbs., occasionally up to 70 lbs.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Suggest ways to improve sales.

Skills

English proficiency

Spanish proficiency

Driver's license

Lift capability

Education

High School diploma or GED

Job description

Sherwin-Williams in Dundalk, MD is hiring a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions and recommend products. You will strive for high customer satisfaction while meeting store sales goals.

The role requires lifting up to 50–70 lbs, ability to work evenings/weekends, and being legally authorized to work in the United States. The position includes health benefits, generous time away from work, and opportunities to grow with a