Bilingual Customer Service & Paint Solutions Specialist

Sherwin-Williams; Norwalk (CT); On-site; USD 21,000 - 28,000; Full time

Job summary

Sherwin-Williams in Norwalk, CT is seeking a Customer Service Specialist to assist customers in person and over the phone, determine needs, and present the right paints and finishes. You will help drive sales while ensuring accurate transactions and friendly service.

This role requires clear communication in English and Spanish, ability to lift materials, and a commitment to store standards. You will work store #705296 at 565 Connecticut Ave, Norwalk, CT, supporting team goals and delivering

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver's License.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Communication

Cash handling

Retail

Education

High School diploma

Tools

POS system

Tinting equipment

Job description

Sherwin-Williams in Norwalk, CT is seeking a Customer Service Specialist to assist customers in person and over the phone, determine needs, and present the right paints and finishes. You will help drive sales while ensuring accurate transactions and friendly service.

This role requires clear communication in English and Spanish, ability to lift materials, and a commitment to store standards. You will work store #705296 at 565 Connecticut Ave, Norwalk, CT, supporting team goals and delivering