Bilingual Customer Service Manager – Home Care Growth

All Ways Caring HomeCare; Stockton (CA); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

Great culture

Daily pay options

Tuition reimbursement

Campus partnerships

Flexible schedules

Retention bonuses

401K participation

Career growth

Job summary

All Ways Caring HomeCare is looking for a Bilingual English-Spanish Customer Service Manager to oversee quality care and client satisfaction in a homecare setting. The role involves supervising caregivers, managing scheduling, and maintaining partnerships with referral sources.

The ideal candidate will be bilingual, organized, and an effective communicator. We offer competitive hourly pay, daily pay options, and opportunities for tuition reimbursement and career growth.

Qualifications

• Associate or bachelor’s degree in business, nursing, social services or related field preferred
• Accountable, reliable, able to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication, excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and guide caregivers who provide direct care
• Manage employee scheduling, identify issues and implement solutions
• Maintain strong relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Scheduling

Supervisory experience

Customer service

Communication

Problem solving

Education

Associate or Bachelor's degree in Business/Nursing/Social Services

Job description

All Ways Caring HomeCare is looking for a Bilingual English-Spanish Customer Service Manager to oversee quality care and client satisfaction in a homecare setting. The role involves supervising caregivers, managing scheduling, and maintaining partnerships with referral sources.

The ideal candidate will be bilingual, organized, and an effective communicator. We offer competitive hourly pay, daily pay options, and opportunities for tuition reimbursement and career growth.