Bilingual Customer Service Manager — Construction & Glass

Oldcastle BuildingEnvelope; Denver (CO); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Benefits

PTO & holidays

Raises & bonuses

Training opportunities

Job summary

Oldcastle BuildingEnvelope is seeking a Customer Service Manager to lead our customer support team in Denver, driving exceptional service in a fast-paced market. You will develop bilingual service strategies, manage daily operations, and resolve escalated issues to sustain high satisfaction and growth.

The role requires 5+ years in customer service with 3+ years in leadership, strong CRM skills, and the ability to influence across all levels.

Qualifications

• 5+ years of experience in customer service, with 3+ years in a leadership role.
• Proficiency in CRM platforms and support software.
• Ability to win respect and influence at all levels of the organization and stakeholders.
• Bilingual (English/Spanish) proficiency strongly preferred.
• Strong analytical, data-driven decision-making skills; familiarity with KPI dashboards & performance analytics.

Responsibilities

• Lead the customer support team to deliver exceptional service and customer satisfaction in a fast-paced, high-volume market.
• Develop service strategies suited to a bilingual customer base and drive continuous improvement.
• Manage daily operations and resolve escalated issues to maintain high performance.
• Collaborate with internal teams and stakeholders to align goals and improve processes.

Skills

Customer service leadership

CRM platforms

Stakeholder influence

Bilingual English/Spanish

Data-driven decisions

Job description

Oldcastle BuildingEnvelope is seeking a Customer Service Manager to lead our customer support team in Denver, driving exceptional service in a fast-paced market. You will develop bilingual service strategies, manage daily operations, and resolve escalated issues to sustain high satisfaction and growth.

The role requires 5+ years in customer service with 3+ years in leadership, strong CRM skills, and the ability to influence across all levels.