Bilingual Customer Service I

ProKatchers LLC; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

ProKatchers LLC in Lake Mary, FL is seeking a patient services coordinator for a 12-month assignment. The role requires maintaining patient records, handling referrals for equipment, and coordinating replacements with clinic support teams. Strong customer service skills and Spanish language ability are essential.

The position focuses on accurate data verification, coordinating maintenance appointments, and ensuring compliance with policies and procedures for equipment and services.

Qualifications

• High School diploma or equivalent.
• Spanish language proficiency with customer service experience.
• Ability to update patient records and verify information accurately.

Responsibilities

• Maintain and update patient records and verify account and product information.
• Communicate prescription revision requests to clinic support teams.
• Receive and process new referrals for out-of-warranty equipment.
• Facilitate equipment replacements and coordinate customer returns in compliance with applicable regulations, policies, and procedures.
• Schedule annual preventative maintenance appointments for patients.

Skills

Customer Service

Spanish

Education

High School

Job description

Location : Lake Mary FL 32746

Duration : 12 Months

Education : High School

Specific Skills : Customer Service AND Spanish

Job Description :

• Maintain and update patient records and verify account and product information.
• Communicate prescription revision requests to clinic support teams.
• Receive and process new referrals for out-of-warranty equipment.
• Facilitate equipment replacements and coordinate customer returns in compliance with applicable regulations, policies, and procedures.
• Schedule annual preventative maintenance appointments for patients.