Bilingual Customer Service Clerk

ManpowerGroup; Tampa (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup is seeking a bilingual Customer Service Clerk for a leading retail and logistics organization in Tampa, FL. The role focuses on frontline customer service and operational support in a fast-paced retail setting.

The successful candidate will have strong communication skills, reliability, and a customer‑focused mindset, with Spanish-speaking ability being a plus in many markets. The position offers entry into a supportive team environment.

Qualifications

• Hands-on experience serving customers in dynamic environments.
• Reliability with a maximum of 2 jobs in the past 5 years.
• Experience in hospitality, retail, or logistics is preferred.
• Spanish-speaking ability is a plus in many markets.

Responsibilities

• Assist customers with shipping inquiries and provide shipping quotes.
• Support store operations in a fast-paced retail environment.
• Utilize internal chat systems for team communication and support.
• Participate in daily team calls with lead agents and supervisors.
• Ensure store security with locks, panic buttons, and cameras, while maintaining a cashless operation.

Skills

Customer service

Communication

Reliability

Team communication

Job description

Our client, a leading retail and logistics organization, is seeking a Bilingual Customer Service Clerk to join their team. As a Customer Service Clerk, you will be part of the front-line retail support team, providing essential customer service and operational assistance. The ideal candidate will demonstrate strong communication skills, accountability, and a customer-focused mindset, which will align successfully in the organization.

Job Title: Customer Service Clerk

Location: Tampa, FL

Pay Range: $20/hour

Shift: Monday through Saturday, (4 days per week) with work hours generally from 9am to 6pm. Saturday hours are from 10am to 4pm.

What's the Job?

• Assist customers with shipping inquiries and provide shipping quotes
• Support store operations in a fast-paced retail environment
• Utilize internal chat systems for team communication and support
• Participate in daily team calls with lead agents and supervisors
• Ensure store security with locks, panic buttons, and cameras, while maintaining a cashless operation

What's Needed?

• Hands-on experience serving customers in dynamic environments
• Reliability with a maximum of 2 jobs in the past 5 years
• Experience in hospitality, retail, or logistics is preferred
• Strong communication, accountability, and customer service skills
• Spanish-speaking ability is a plus in many markets

What's in it for me?

• Opportunity to transition from temporary to permanent employment after 6 months
• Work in a supportive team environment with daily communication
• Gain experience in a reputable organization with growth potential
• Work in a secure, modern store equipped with safety features
• Be part of a diverse and inclusive workplace that values your contributions

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.