Bilingual Customer Service Agent - Seasonal (Aviation)

inMy Jet; San Juan (PR); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

Tradewind Aviation is seeking a seasonal Customer Service Agent based in San Juan, PR. You will support passengers at the counter and ramp, issue boarding passes, assist with reservations, and help stranded travelers with a calm, professional approach.

This role requires English/Spanish proficiency, a High School diploma, and the ability to work weekends and holidays. You will join a safety‑driven team at a busy international airport station.

Formación

• 1+ years of experience in a customer service agent role.
• Bilingual English and Spanish required.
• Able to work weekends and holidays.
• Background check including FBI fingerprints and criminal history.
• Citizen or legal permission to reside/work in the US or its territories.
• Valid In-State Driver’s License.
• Proficient with using a computer.

Responsabilidades

• Greet and assist customers in a friendly and courteous manner.
• Provide ticketing assistance, including issuing boarding passes and updating reservations.
• Assist passengers with luggage handling and ground transportation coordination.
• Support unaccompanied minors and passengers with special needs.
• Maintain safety and security on the ramp and at the counter.
• Marshal aircraft on the ramp and observe ground service procedures.
• Communicate clearly with passengers, agents, flight crews and vendors.

Conocimientos

Customer service

Bilingual English/Spanish

Team player

Educación

High School Graduate

Herramientas

Computer literacy

Descripción del empleo

Tradewind Aviation is seeking a seasonal Customer Service Agent based in San Juan, PR. You will support passengers at the counter and ramp, issue boarding passes, assist with reservations, and help stranded travelers with a calm, professional approach.

This role requires English/Spanish proficiency, a High School diploma, and the ability to work weekends and holidays. You will join a safety‑driven team at a busy international airport station.