Seasonal Passenger Service Agent (VIP Experience)

inMy Jet; San Juan (PR); On-site; USD 19,000 - 25,000; Part time

Job summary

Tradewind Aviation is seeking a seasonal part-time Customer Service Agent for San Juan, PR. You will warmly welcome guests, resolve issues, and ensure VIP service standards while supporting boarding and security procedures.

Ideal candidates are bilingual, customer-focused, and able to handle a fast-paced environment. This role requires flexibility across mornings, afternoons, evenings, weekends, and holidays at the San Juan airport.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service experience.
• Fluent in English and Spanish (reading, writing, speaking).

Responsibilities

• Warmly welcome guests to create a positive arrival and departure experience.
• Listen to and resolve guest problems and complaints promptly.
• Guide and assist clients through the U.S. Customs and Border Protection international clearance process.
• Deliver seamless VIP service experiences.
• Escort passengers during the boarding process and assist with screening procedures.
• Assist unaccompanied minors and passengers with special needs.

Skills

Fluent English

Fluent Spanish

Customer service

Multitasking

Education

High school diploma

Tools

MS Office

Job description

Tradewind Aviation is seeking a seasonal part-time Customer Service Agent for San Juan, PR. You will warmly welcome guests, resolve issues, and ensure VIP service standards while supporting boarding and security procedures.

Ideal candidates are bilingual, customer-focused, and able to handle a fast-paced environment. This role requires flexibility across mornings, afternoons, evenings, weekends, and holidays at the San Juan airport.