Patient Call Center Agent Spanish Speaking

Tru Medical Management; New York (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Paid time off

Training & development

Holiday pay

Commuter benefits

Bereavement leave

On-the-job training

Job summary

A healthcare management company in New York is seeking a full-time Patient Call Center Agent. The role involves answering patient calls, addressing inquiries, and utilizing an EMR system for managing patient data. Ideal candidates should have a high school diploma and solid communication skills, with fluency in Spanish being essential. The position offers opportunities for training and development along with competitive benefits including 401(k) and paid time off.

Qualifications

• High school diploma or equivalent required.
• Superior active listening and communication skills.
• Knowledge of customer service practices essential.
• EMR experience is a bonus.

Responsibilities

• Answer all incoming calls and address patient inquiries.
• Engage in active listening and provide solutions.
• Utilize EMR system for patient updates and scheduling.
• Confirm patient visits for next day appointments.

Skills

Active listening

Verbal communication

Written communication

Customer service practices

Data entry

Fluency in Spanish

Education

High school diploma or equivalent

Job description

Patient Call Center Agent Job Responsibilities and Duties:

• Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues
• Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
• Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
• Assisting in patient translation, if required
• Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
• Confirm patient visits for next day appointments
• Identify and escape issues to management
• Complete daily call logs and reports
• Sorting and filing all incoming fax correspondence
• Other duties as assigned

Patient Call Center Agent Qualifications and Skills:

• High school diploma or equivalent
• Superior active listening, verbal, and written communication skills
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Ability to handle stressful situations appropriately
• Fluency in Spanish
• EMR experience a bonus

Benefits:

• 401(k)
• Paid time off
• Training & development
• Holiday pay
• Commuter benefits
• 401K
• Bereavement leave
• On-the-job training
• Paid training
• Promotional/growth opportunities
• Full-time

Job Types: Full-time

Education:

• High school or equivalent (Required)

Experience:

• Customer Service in a medical setting: 1 year (Required)

Language:

• Spanish (Required)