Bilingual Customer Service Agent — Florida (Weekly Bonuses)

Answering Service Care; Florida; On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health/Dental/Vision

PTO

Training & Development

Childcare Reimbursement

Gym Membership

Job summary

Answering Service Care is seeking dedicated Answering Service Agents to deliver professional support across diverse client industries. You will handle inbound and outbound calls, perform lead intakes, schedule appointments, and ensure accurate message relay with empathy in a fast-paced environment.

The role includes live chat, SMS, and email support, with a focus on delivering warm, accurate service while following scripts and industry guidelines.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task and remain focused in a fast-paced environment.
• Excellent listening skills and a keen attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Ability to maintain positivity and patience under pressure.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy.
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs.
• Perform lead intakes, gather information, and document details with precision.
• Schedule appointments and transfer calls to the appropriate contacts as needed.
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service by demonstrating empathy and patience.
• Live chat, SMS, and email support

Skills

Strong verbal communication

Written communication

Multi-tasking

Active listening

Empathy

Computer skills

Job description

Answering Service Care is seeking dedicated Answering Service Agents to deliver professional support across diverse client industries. You will handle inbound and outbound calls, perform lead intakes, schedule appointments, and ensure accurate message relay with empathy in a fast-paced environment.

The role includes live chat, SMS, and email support, with a focus on delivering warm, accurate service while following scripts and industry guidelines.