Bilingual Customer Service Advisor (English/Spanish)

LoanStar Title Loans; San Marcos (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Paid holidays

Vacation time

Paid on-the-job training

Medical, dental, vision after 91 days

Full-time schedule: Mon–Fri 10:00–6:00

Rotating Saturdays 9:00–15:00

No Sundays

Job summary

LoanStar Title Loans is seeking a Bilingual Customer Service Representative to be the face of the company, assisting customers with loan inquiries, processing payments, evaluating vehicles, and managing loan accounts.

Bilingual English and Spanish skills are highly preferred, with a strong focus on delivering exceptional service and clear communication in every interaction.

This full-time role offers a Monday–Friday schedule from 10:00 AM to 6:00 PM, rotating Saturdays 9:00 AM to 3:00 PM.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills expected.
• Detail-oriented and organized.
• Bilingual (English/Spanish) strongly preferred.
• Prior customer service experience preferred.
• Basic computer and data entry skills required.

Responsibilities

• Assist customers with loan inquiries.
• Process payments and payments-related tasks.
• Evaluate vehicles as part of loan assessment.
• Manage loan accounts and related documentation.
• Maintain accurate, professional communication with customers.

Skills

Bilingual English/Spanish

Communication skills

Customer service

Detail oriented

Organized

Education

High school diploma or equivalent

Tools

Basic computer skills

Data entry

Job description

LoanStar Title Loans is seeking a Bilingual Customer Service Representative to be the face of the company, assisting customers with loan inquiries, processing payments, evaluating vehicles, and managing loan accounts.

Bilingual English and Spanish skills are highly preferred, with a strong focus on delivering exceptional service and clear communication in every interaction.

This full-time role offers a Monday–Friday schedule from 10:00 AM to 6:00 PM, rotating Saturdays 9:00 AM to 3:00 PM.