Parts Customer Service Account Coordinator

True Manufacturing; O’Fallon (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

True Manufacturing is seeking a Parts Customer Service Account Coordinator to process all parts requests for the US, Canada, Australia, Mexico, Central and South America. The role requires on-site work at our corporate office with training lasting about 3-4 months, after which one remote workday per week may be permissible.

Responsibilities include answering calls, replying to emails, quoting parts, processing credit card orders, and tracking shipments, while collaborating with the team to

Qualifications

• High School Diploma or GED required.
• Ability to work in a team-oriented environment with a positive attitude.
• Six months or more of related customer service experience.
• Proficient in Microsoft Office applications.

Responsibilities

• Answer incoming phone calls (average 300 weekly).
• Respond to emails from service agents, end users, dealers and sales force regarding parts.
• Quote part numbers, costs and stock requests across all True Manufacturing companies.
• Take credit card orders.
• Track parts shipments.
• Quote parts inventory and lead time.
• Maintain a consistent on-site presence with possible one remote workday per week after training.
• Attend meetings and collaborate with cross-functional teams.

Skills

Customer service

Communication

Teamwork

Organization

Phone handling

Education

High School Diploma or GED

Tools

Microsoft Office

JDE E1

Job description

The Parts Customer Service Account Coordinator is responsible for processing all parts requests for US, Canada, Australia, Mexico, Central and South America.

Essential Duties and Responsibilities:

• Answer incoming phone calls (average of 300 incoming calls weekly).
• Respond to emails from service agents, end users, dealers and sales force regarding parts
• Quote part numbers, costs and stock requests across all True Manufacturing companies.
• Take credit card orders.
• Track parts shipments.
• Quote parts inventory and lead time.
• Regular and reliable attendance in the office is required.
• This position requires work to be performed on-site at our corporate office locations and one day work from home once training is completed. Training is appx 3-4 months.
• Note: attendance for remote True office locations is needed after general training is over for meetings and further training 1-2 days per month.
• The Parts Customer Service Account Coordinator is an office-based role. Regular, predictable on-site attendance is required. Eligibility for up to one (1) remote workday per week may be permitted, subject to business needs and departmental guidelines.
• Perform core job responsibilities through regular in-person collaboration, including participation in meetings, team discussions, and cross-functional coordination.
• Collaborate with fellow team members and leadership in a shared work environment to support innovation and timely decision-making, problem-solving, and operational effectiveness.
• Maintain a consistent on-site presence to support and respond to day-to-day business needs, including attendance of scheduled meetings and real-time collaboration as needed to ensure alignment of department and company priorities.
• Meet regularly with manager in-person to align on workload, priorities, performance, and ongoing professional development.

Qualifications

• High School Diploma or General Education Degree (GED) required.
• Ability to work in a team-oriented environment with a positive, professional attitude.
• Proficient in Microsoft Office applications.
• Six months or more of related customer service experience or True Manufacturing knowledge required.
• Possess strong verbal and written communication skills.
• Must be well organized and self-motivated.
• Must have the ability to work in a fast-paced environment and handle high call volume.
• Knowledge of JDE E1, Parts Inquiry, cabinet knowledge and previous customer service experience would be a plus.

The hours for this position are 8:30am - 5:00pm, Monday through Friday.We are proud to be an Equal Opportunity Employer.Company-paid background check required upon hire.