Bilingual Customer Relations Specialist

ADP, Inc.; Peoria (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Sunsolar Solutions in Peoria, AZ is seeking a Bilingual Customer Relations Specialist (Spanish/English) to serve as a liaison for solar projects, providing timely updates from install teams and support staff.

The role emphasizes empathy, clear communication, attention to detail, and problem-solving as you guide customers from inquiry to resolution, while coordinating with internal teams to ensure milestones are met.

Qualifications

• Excellent verbal and written communication skills.
• Strong critical thinking and problem solving abilities.
• Excellent organization and attention to detail.
• Touch typing and data entry proficiency.
• Ability to manage multiple tasks and meet deadlines.
• Bilingual Spanish/English is preferred.

Responsibilities

• Perform outbound calls to update customers on solar project status.
• Receive inbound calls regarding solar projects.
• Address customer questions and concerns until resolved.
• Coordinate tasks with relevant teams when issues exceed scope.
• Provide install teams with details from customer interactions.

Skills

Verbal communication

Written communication

Critical thinking

Organization

Touch typing

Data entry

Attention to detail

Decision making

Analyzing information

Results oriented

Energetic

Problem solving

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bilingual Customer Relations Specialist

CUSTOMER RELATIONS Full Time Clerical Peoria, AZ, US

Customer Relations Specialist - Bilingual Spanish/English

Job Description

At Sunsolar Solutions, we strive to create a positive and challenging workplace that promotes excellence and achievement. We aim to deliver world-class service to our customers. We are looking for dedicated and motivated professionals who share that passion to join our team.

Imagine working in a professionally satisfying job where you can make a positive impact on our organization and customers every day. Our Customer Relations Specialists act as a liaison, providing solar project updates and milestone information about our defined solar timeline, which is gathered from the install teams and support staff. Our CRS should be genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They're detail-oriented and use critical thinking. They are investigators by nature and find satisfaction in discovering and fixing problems for our customers. At Sunsolar Solutions, we pride ourselves in providing an extraordinary product with great service, and the Customer Relation Specialist plays a vital role in this.

Essential Duties and Responsibilities:

• Perform outbound calls to keep customers updated with the status pertaining to their solar projects.
• Receive inbound calls from customers related to their solar projects.
• Address customer questions and concerns until resolved.
• Assign tasks to the appropriate parties when an issue is beyond the scope of the position.
• Provide our install teams with any pertinent details acquired during customer interactions.
• Utilize attention to detail and critical thinking to foresee any issues in the process and work to resolve them promptly.

Required Skills:

• Excellent verbal and written communication skills
• Critical Thinking
• Organization
• Touch Typing
• Data Entry Skills
• Attention to Detail
• Thoroughness
• Decision Making
• Analyzing Information
• Results Driven
• Energetic
• Intermediate Knowledge in Microsoft Office applications