Bilingual Customer Relations Specialist

Sunsolar Solutions Inc; Peoria (AZ); On-site; USD 38,000 - 54,000; Full time

Job summary

Sunsolar Solutions Inc is seeking a Bilingual Customer Relations Specialist (Spanish/English) in Peoria, AZ. This full-time clerical role focuses on maintaining excellent customer service for solar projects, handling inquiries, updates, and coordinating with install teams.

The candidate will communicate clearly both verbally and in writing, manage multiple tasks, and ensure timely,responsive support to customers throughout the project lifecycle.

Qualifications

• Excellent verbal and written communication skills.
• Critical thinking and problem-solving abilities.
• Strong organization and attention to detail.
• Fast and accurate touch typing and data entry.
• Ability to analyze information and make decisions.
• Energetic, proactive, customer-focused.

Responsibilities

• Perform outbound calls to keep customers updated on solar projects.
• Receive inbound calls from customers regarding their solar projects.
• Address customer questions and concerns until resolved.
• Assign tasks to appropriate parties when issues exceed scope.
• Provide install teams with pertinent details from customer interactions.
• Use attention to detail and critical thinking to foresee issues and resolve promptly.

Skills

Verbal & written communication

Critical thinking

Organization

Touch typing

Data entry

Attention to detail

Thoroughness

Decision making

Analytical thinking

Results oriented

Energetic

MS Office proficiency

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bilingual Customer Relations Specialist

CUSTOMER RELATIONS Full Time Clerical Peoria, AZ, US

Customer Relations Specialist - Bilingual Spanish/English

Job Description

At Sunsolar Solutions, we strive to create a positive and challenging workplace that promotes excellence and achievement. We aim to deliver world-class service to our customers. We are looking for dedicated and motivated professionals who share that passion to join our team.

Imagine working in a professionally satisfying job where you can make a positive impact on our organization and customers every day. Our Customer Relations Specialists act as a liaison, providing solar project updates and milestone information about our defined solar timeline, which is gathered from the install teams and support staff. Our CRS should be genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They're detail-oriented and use critical thinking. They are investigators by nature and find satisfaction in discovering and fixing problems for our customers. At Sunsolar Solutions, we pride ourselves in providing an extraordinary product with great service, and the Customer Relation Specialist plays a vital role in this.

Essential Duties and Responsibilities:

• Perform outbound calls to keep customers updated with the status pertaining to their solar projects.
• Receive inbound calls from customers related to their solar projects.
• Address customer questions and concerns until resolved.
• Assign tasks to the appropriate parties when an issue is beyond the scope of the position.
• Provide our install teams with any pertinent details acquired during customer interactions.
• Utilize attention to detail and critical thinking to foresee any issues in the process and work to resolve them promptly.

Required Skills:

• Excellent verbal and written communication skills
• Critical Thinking
• Organization
• Touch Typing
• Data Entry Skills
• Attention to Detail
• Thoroughness
• Decision Making
• Analyzing Information
• Results Driven
• Energetic
• Intermediate Knowledge in Microsoft Office applications