Customer Support Coordinator (Bilingual Preferred)

SunPower; Orem (UT); Sur place; USD 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

Accident insurance

HSA Savings Account

Stock options

Résumé du poste

SunPower in Orem, UT is seeking an entry-level Customer Support Coordinator who will be the face of the customer experience along the solar journey.

You will handle inbound calls, emails, and texts, learning SunPower's process to educate customers and support sales. This role requires strong communication, organization, and the ability to multitask in a fast-paced environment.

Qualifications

• Customer service experience required or preferred.
• Ability to communicate clearly with customers and sales team.
• Fluency in English and Spanish preferred.
• Strong problem-solving and multitasking abilities.

Responsabilités

• Handle inbound calls, emails, and texts from customers and sales reps.
• Learn SunPower's solar process to educate customers effectively.
• Multitask in a high-volume environment while maintaining quality.
• Maintain 95% accuracy and 90% weekly communication quality within 3 months.

Connaissances

Strong communication skills

Customer service experience

Ability to take initiative

Critical thinking skills

Fluency in English and Spanish is pref

Description du poste

Customer Support Coordinator (Bilingual Preferred)

Job Level: Entry-Level

Location: Orem, UT

Shift: Full-Time

Division: Blue Raven Solar

Compensation: $14-17/hour

Benefits: Full-time employees are eligible for Health, Dental, Vision, & Life and Accident insurance, an HSA Savings Account, and the opportunity to receive stock options.

SunPower: With decades of experience, we are a U.S.-based solar company committed to providing reliable and sustainable energy and storage solutions. Clean energy and storage should be accessible to everyone. SunPower delivers all-in-one residential solar solutions with personal customer service, leading in sustainability through ethically sourced materials and low environmental impact.

SunPower supports the transition to clean energy through streamlined, dependable solar solutions designed to meet diverse needs while minimizing environmental impact. By prioritizing ethically sourced materials and collaborating with nonprofit organizations, we are expanding access to solar technology and contributing to a more sustainable, resilient future.

About Us: In 2025, Blue Raven Solar and Complete Solar came together under the trusted SunPower name. This transition brings together the strengths, expertise, and shared commitment to making clean energy simpler and more accessible for everyone.

Position Summary

Customer Support Coordinators work directly with the customer, corporate team, and sales team. They play a crucial role in the operation of the company from beginning to end of the solar process. Effective and efficient communication is crucial to the success of this role. They take inbound calls, as well as working on solutions off the phone in the form of problem solving and queue work. Individuals applying for this role need strong focus and organizational skills. It’s important for this role to ensure a great experience for all.

Essential Duties

• Spend 75% of the day communicating through phone, email, and text with sales representatives and customers
• Develop a working knowledge of SunPower's process and the solar industry to effectively communicate and educate customers
• Multitask in a high-volume work environment without sacrificing quality
• This includes completing all work with 95% accuracy and meeting all written and verbal communication quality expectations with a 90% rating weekly within 3 months
• Keep commitments to customers and sales reps

Minimum Qualifications

• Strong communication skills
• Customer Service experience
• Ability to take initiative
• Critical thinking skills
• Fluency in English and Spanish is preferred

While performing the duties of this job, the employee is regularly required to talk or hear. Regular periods of sitting or standing may be required by this position. In addition, this position requires the ability to occasionally lift office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.