Bilingual Customer Liaison & QA Quality Advocate

OKE Group GmbH; Green Acres Colonia (TX); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Tuition reimbursement

Flexible spending account

Referral program

Job summary

OKE Group GmbH located in Green Acres Colonia, Texas, seeks a Customer Liaison to enhance service standards. The role involves conducting quality audits and ensuring compliance with standards while fostering positive customer interactions. Ideal candidates will have 1+ years of customer service experience in manufacturing and be bilingual in English and Spanish.

This position requires strong analytical skills and proficiency in Microsoft Office, along with physical capabilities for job duties. The comprehensive benefits package includes health insurance and 401(k).

Qualifications

• 1+ year experience in customer service within a manufacturing environment.
• 1+ year quality experience required.
• Strong understanding of IATF 16949 and Quality Management Systems.

Responsibilities

• Conduct quality audits of customer interactions.
• Monitor and evaluate customer service calls, chats, and emails.
• Act as a liaison between customers and the plant.

Skills

Bilingual proficiency (English and Spanish)

Analytical skills

Interpersonal and communication skills

Proficient in Microsoft Office

Education

High School diploma or equivalent

Job description

OKE Group GmbH located in Green Acres Colonia, Texas, seeks a Customer Liaison to enhance service standards. The role involves conducting quality audits and ensuring compliance with standards while fostering positive customer interactions. Ideal candidates will have 1+ years of customer service experience in manufacturing and be bilingual in English and Spanish.

This position requires strong analytical skills and proficiency in Microsoft Office, along with physical capabilities for job duties. The comprehensive benefits package includes health insurance and 401(k).