Bilingual Consumer Care & Quality Assurance Specialist

Ole Mexican Foods Inc; Norcross (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Ole Mexican Foods Inc is seeking a Consumer Care & QMS Assistant in Norcross, GA. This onsite role handles consumer feedback and QA communications, coordinating with QA and Sales teams to ensure quality and service standards are met.

You will maintain QA catalogs, assist with documentation, and help prepare monthly QA newsletters. The position requires bilingual English/Spanish communication and strong service orientation.

Qualifications

• Experience in customer service or related field.
• Excellent communicator (verbal and written).

Responsibilities

• Primary contact with consumers to ensure feedback is addressed.
• Primary contact with Sales representatives regarding quality issues.
• Coordinate with QA Managers to address consumer issues.
• Quality Issues Website administration and updates to QA catalogues.
• Prepare QA Food Safety newsletter monthly and distribute internally.
• Send complaint samples to external laboratory for analysis if needed.
• Follow up with consumers on all issues (phone, email, mail, website, social).
• Assist with customer requirements and specifications management system.
• Support internal audits for GFSI and GFMS.

Skills

Bilingual English-Spanish

Job description

Ole Mexican Foods Inc is seeking a Consumer Care & QMS Assistant in Norcross, GA. This onsite role handles consumer feedback and QA communications, coordinating with QA and Sales teams to ensure quality and service standards are met.

You will maintain QA catalogs, assist with documentation, and help prepare monthly QA newsletters. The position requires bilingual English/Spanish communication and strong service orientation.