Customer QA Liaison: Quality & Inspections Champion

Oke; El Paso (TX); Hybrid; USD 43,000 - 64,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Job summary

Global Enterprises is seeking a Customer QA Liaison to maintain strong relationships with customers and ensure product quality standards are met. The role acts as the main contact between customers and our plant to address quality concerns and coordinate inspections.

You will work with internal teams, track quality performance, assist with audits, and prepare reports for management. Travel as needed and overtime may be required. This is a full-time on-site role in El Paso, TX.

Qualifications

• Experience in Quality Assurance or manufacturing is preferred.
• Basic knowledge of quality tools and inspection techniques.
• Familiarity with 8D reports, PFMEA, and control plans preferred.
• Strong communication and organizational skills.

Responsibilities

• Communicate with customers regarding quality issues and complaints.
• Coordinate product inspections, sorting, and containment activities.
• Follow up on customer complaints and corrective action reports (8D).
• Work with internal departments to identify and resolve quality problems.
• Track quality performance, customer scorecards, and quality-related costs.
• Maintain accurate records and prepare reports for management.
• Support quality audits and ensure compliance with company and customer requirements.

Skills

Quality Assurance

Customer service

Communication

Problem-solving

Education

High school diploma or GED

Tools

8D reports

PFMEA

Control plans

Job description

Global Enterprises is seeking a Customer QA Liaison to maintain strong relationships with customers and ensure product quality standards are met. The role acts as the main contact between customers and our plant to address quality concerns and coordinate inspections.

You will work with internal teams, track quality performance, assist with audits, and prepare reports for management. Travel as needed and overtime may be required. This is a full-time on-site role in El Paso, TX.