Bilingual Customer Service Representative

val's services; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

val's services seeks a bilingual support specialist to assist underbanked consumers with short-term credit products. You will handle inbound and outbound calls, explain loan terms in English and Spanish, and guide customers through accounts and payments.

You will document interactions, maintain compliant records, and uphold privacy while meeting performance and quality standards in a fast-paced finance environment.

Qualifications

• Proficiency in English and Spanish.
• Strong customer service and call-handling skills.
• Detail-oriented with confidentiality.
• Ability to learn financial products and explain them effectively.
• Comfort working in a fast-paced finance environment.

Responsibilities

• Resolve account inquiries and customer concerns with accuracy and empathy.
• Process payments and assist with loan-related questions.
• Explain loan terms clearly in English and Spanish.
• Document all customer interactions and maintain complete, compliant records.
• Follow strict compliance and privacy requirements.
• Meet established performance and quality expectations.

Skills

Bilingual English/Spanish

Customer service

Call handling

Attention to detail

Job description

Support underbanked consumers by providing short-term credit and financial product assistance. Handle inbound and outbound customer calls, explain loan and related financial products in English and Spanish, and guide customers through account and payment processes.
Key Duties

• Resolve account inquiries and customer concerns with accuracy and empathy
• Process payments and assist with loan-related questions
• Communicate product terms clearly in English and Spanish
• Document all customer interactions and maintain complete, compliant records
• Follow strict compliance and privacy requirements
• Meet established performance and quality expectations

Qualifications & Skills

• Proficiency in English and Spanish
• Strong customer service and call-handling skills
• Detail-oriented with a focus on accuracy and confidentiality
• Ability to learn financial/credit product information and explain it effectively
• Comfort working in a fast-paced finance or insurance environment