Bilingual Customer & Dealer Services Specialist

Regal Holdings; Fort Worth (TX); In loco; USD 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Saladmaster in Fort Worth, TX is seeking a Bilingual Customer/Dealer Services Specialist to deliver outstanding support to customers and dealers, handling inquiries, orders, warranties, and service issues. You will build relationships, process orders and returns, track shipments, and resolve escalations by collaborating with internal teams, ensuring accurate records and timely solutions.

Fluency in English and Spanish is required.

Competenze

• 2–5 years of customer service or dealer support experience.
• Fluent in English and Spanish (written and verbal) required.
• Experience supporting B2B dealer networks preferred.
• Proficiency with customer relationship management systems, databases, Microsoft Office, and email software.

Mansioni

• Provide a positive customer and dealer experience with every interaction.
• Receive, research and respond to customer and dealer inquiries regarding products, orders, warranties, service issues, and lead inquiries.
• Build strong relationships with customers and dealers by delivering timely, professional, and solution-oriented support.
• Serve as a liaison between customers, dealers, and internal departments to ensure issues are resolved.
• Enter customer and dealer orders for products, replacement parts, and accessories accurately and timely.
• Process returned merchandise authorizations and refunds as necessary.
• Enter orders from customers, dealers, and sales staff as required for backup support.
• Maintain accurate customer and dealer records within company systems.
• Capture and maintain warranty information and related documentation.
• Process warranty claims, returns, replacements, and exchanges in accordance with company policies.
• Investigate warranty-related issues and communicate resolutions to customers and dealers.
• Ensure all warranty and return transactions are documented accurately.
• Track orders and provide updates regarding order status, shipping timelines, and product delivery.
• Contact customers and dealers regarding ship dates, refunds, payments, product delivery, and service-related matters.
• Request payment for outstanding invoices, including freight and shipping charges when applicable.
• Collaborate with internal teams to resolve shipping discrepancies and delivery concerns.
• Manage customer and dealer escalations with professionalism and urgency.
• Analyze issues and recommend effective solutions to meet customer and dealer needs.
• Exercise sound judgment when resolving service concerns and determining appropriate next steps.
• Escalate complex issues to leadership when necessary.
• Participate in user testing and provide feedback on systems, processes, and tools.
• Assist with special projects and additional duties as assigned.
• Identify opportunities to improve customer and dealer service processes and overall experience.

Conoscenze

Bilingual English/Spanish

Formazione

High School Diploma

Descrizione del lavoro

Saladmaster in Fort Worth, TX is seeking a Bilingual Customer/Dealer Services Specialist to deliver outstanding support to customers and dealers, handling inquiries, orders, warranties, and service issues. You will build relationships, process orders and returns, track shipments, and resolve escalations by collaborating with internal teams, ensuring accurate records and timely solutions.

Fluency in English and Spanish is required.