Bilingual Customer Care Specialist – Spanish & English

Bo Rester State Farm; Mount Pleasant (TX); Vor Ort; USD 50.000 - 80.000; Vollzeit

Benefits dieser Stelle

Base salary + commissions

401(k) with employer match

Health insurance

Paid time off

Company holidays

Zusammenfassung

Bo Rester State Farm in Mount Pleasant, TX is hiring a Bilingual Customer Relations Representative to provide friendly service in both Spanish and English. The role includes handling inbound calls and walk-in visits, resolving issues, and maintaining customer records in the agency system.

A license in Property and Casualty will be pursued as needed, with base salary plus commission and solid benefits. The position offers benefits such as health insurance, 401(k) with match, paid time off, and

Qualifikationen

• Fluent in Spanish and English (required).
• Organized and detail-oriented with strong follow-through.
• Willingness to obtain the required Property and Casualty license.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.

Aufgaben

• Provide friendly, professional service on inbound calls and walk-in customer visits.
• Resolve service issues with patience and professionalism.
• Serve Spanish- and English-speaking customers clearly and accurately.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes accurately.

Kenntnisse

Bilingual Spanish-English

Customer service

Active listening

Problem solving

Jobbeschreibung

Bo Rester State Farm in Mount Pleasant, TX is hiring a Bilingual Customer Relations Representative to provide friendly service in both Spanish and English. The role includes handling inbound calls and walk-in visits, resolving issues, and maintaining customer records in the agency system.

A license in Property and Casualty will be pursued as needed, with base salary plus commission and solid benefits. The position offers benefits such as health insurance, 401(k) with match, paid time off, and