Bilingual CSR: Growth, Benefits & Uncapped Commission

Bo Rester State Farm; Helena (MT); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with employer

Paid time off

Paid company holidays

Career advancement

Team events

Job summary

Bo Rester State Farm is seeking a full-time Customer Service Representative to join a supportive, professional office in Mt Pleasant, TX. Fluency in Spanish and English is required to serve diverse customers and handle policy questions, billing inquiries, and coverage changes.

The role emphasizes policy reviews, renewals, and proactive outreach to maintain loyalty, with a focus on accurate records and professional service.

Qualifications

• Fluent in Spanish and English (required).
• No prior insurance experience required.
• Willingness to obtain the required Property and Casualty license.

Responsibilities

• Conduct policy reviews, follow up on claims, and proactively reach out for renewals and service updates.
• Follow up consistently to support customer loyalty and retention.
• Serve Spanish- and English-speaking customers clearly and accurately.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes accurately.
• Resolve service issues with patience and professionalism.
• Identify coverage gaps and service needs during reviews.

Skills

Bilingual Spanish/English

Job description

Bo Rester State Farm is seeking a full-time Customer Service Representative to join a supportive, professional office in Mt Pleasant, TX. Fluency in Spanish and English is required to serve diverse customers and handle policy questions, billing inquiries, and coverage changes.

The role emphasizes policy reviews, renewals, and proactive outreach to maintain loyalty, with a focus on accurate records and professional service.