Customer Care Specialist

KLA Industries; Beggs (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

KLA Industries in Oklahoma seeks a bilingual Customer Care Specialist to serve as the primary customer contact, manage orders, and support sales initiatives across domestic and Latin American markets.

You will coordinate with internal teams to ensure accurate orders, timely delivery, and high customer satisfaction, applying ERP/CRM tools and strong communication. Exempt, full-time role with growth opportunities.

Qualifications

• Bachelor's degree or equivalent in a relevant field or work experience.
• Bilingual proficiency in English and Spanish required.
• Experience in customer service, account management, or inside sales.
• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Proficiency with Microsoft Office and business systems.
• ERP/CRM experience with SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across teams.

Responsibilities

• Serve as primary contact for customers via phone and email, building relationships.
• Process customer orders for domestic and Latin American markets; maintain data in ERP.
• Prepare quotations and support sales initiatives through customer communications.
• Coordinate with manufacturing, operations, and quality to align delivery and resolve issues.

Skills

Bilingual English/Spanish

Customer service experience

Order management

Sales support

Communication skills

Detail-oriented

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

MS Office

Job description

Customer Care Specialist

Location: Oklahoma
Employment Type: Full-Time
Classification: Exempt

Position Overview

Our client is seeking a bilingual Customer Care Specialist to serve as a primary point of contact for customers. This individual will play a key role in building customer relationships, processing orders, coordinating with internal teams, and ensuring a high level of customer satisfaction.

The ideal candidate is highly organized, detail-oriented, comfortable working in a fast-paced environment, and experienced in customer service, order management, and sales support.

Key Responsibilities

Customer Service & Relationship Management

• Serve as a primary contact for customers, responding to inquiries via phone and email.

• Develop and maintain strong customer relationships.

• Provide order status updates, delivery timelines, and assistance with customer concerns.

• Coordinate customer requests and ensure timely resolution of issues.

Order Processing & Administration

• Process customer orders for domestic and Latin American markets.

• Maintain accurate customer information, pricing, and order records within an ERP system.

• Establish new customer accounts and maintain customer databases.

• Process invoices and shipping documentation.

• Coordinate product sample requests and fulfillment.

Sales & Commercial Support

• Prepare customer quotations for standard and customized products.

• Support sales initiatives through customer communications, promotional materials, and product updates.

• Work collaboratively with sales and other internal departments to meet customer needs.

Operations & Cross-Functional Coordination

• Coordinate with manufacturing and operations teams to align production schedules with customer delivery expectations.

• Manage product returns, credits, and related customer service issues.

• Partner with quality and operations teams to resolve product or order concerns.

Required Qualifications

• Bachelor's degree or equivalent relevant work experience.

• Bilingual proficiency in English and Spanish.

• Experience in customer service, customer account management, inside sales, or sales support.

• Strong written and verbal communication skills.

• Excellent organizational skills and attention to detail.

• Proficiency with Microsoft Office and business systems.

• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.

• Ability to manage multiple priorities and collaborate across departments.

• Self-motivated, goal-oriented, and customer-focused.

Ideal Candidate

The successful candidate will demonstrate:

• Strong interpersonal and relationship-building skills.

• A proactive approach to problem-solving.

• Ability to work effectively with sales, manufacturing, and operations teams.

• A commitment to accuracy, responsiveness, and customer satisfaction.

• Professionalism, adaptability, and a collaborative mindset.

Additional Information

This position supports both domestic and international customer accounts and requires frequent coordination with internal teams to ensure accurate order processing and timely customer support.