Bilingual Customer Care Specialist — Inbound Support

Accurate Personnel LLC; Rosenberg (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Accurate Personnel LLC is seeking a Bilingual Customer Care Representative in Richmond, TX to handle high-volume calls, address customer needs, and deliver excellent service. You will follow established procedures, provide accurate information, and maintain courteous communication in a fast-paced environment.

The role requires prior customer service or call center experience, strong verbal and written communication skills, and bilingual abilities. A comprehensive benefits package is included.

Qualifications

• Minimum one year in customer service or call center.
• Strong communication skills.
• Bilingual in English/Spanish is a plus.
• Able to perform in a fast-paced environment.

Responsibilities

• Manage a high volume of incoming customer calls in a professional and efficient manner.
• Identify customer needs, answer inquiries, and resolve concerns to ensure customer satisfaction.
• Follow established communication procedures, guidelines, and best practices.
• Provide clear, accurate, and courteous information to customers.
• Maintain effective communication while navigating a fast-paced call center environment.

Skills

Call center experience

Phone etiquette

Active listening

Verbal communication

Written communication

Bilingual communication

Job description

Accurate Personnel LLC is seeking a Bilingual Customer Care Representative in Richmond, TX to handle high-volume calls, address customer needs, and deliver excellent service. You will follow established procedures, provide accurate information, and maintain courteous communication in a fast-paced environment.

The role requires prior customer service or call center experience, strong verbal and written communication skills, and bilingual abilities. A comprehensive benefits package is included.